Refund Policy
Last updated: 09/04/2025
At Rose & Ivy, we want you to love every piece you receive. If something isn’t quite right, we’ve made our return process simple and stress-free—because your comfort and confidence matter to us.
Our goal is to ensure every shopping experience feels effortless, elegant, and worry-free from start to finish.
30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.
Whether the fit wasn’t perfect, the style wasn’t what you expected, or you simply changed your mind, we’re here to help.
Eligibility for Returns
To qualify for a return, items must meet the following conditions:
• Items must be unused, unworn, and unwashed
• Original tags and packaging must still be intact
• Proof of purchase is required (your order confirmation email is sufficient)
We reserve the right to refuse returns that do not meet these conditions.
How To Start a Return
To initiate a return, please contact us first at:
Email: info@roseandivy.com
Please include:
• Your order number
• The item(s) you wish to return
• The reason for your return
Our customer support team will guide you through the next steps.
Please do not send items back without first receiving return instructions from us. Unauthorized returns may not be accepted.
Return Shipping Costs
• Original shipping costs are free and non-refundable
• There are no restocking fees
• Customers are responsible for return shipping and customs costs for change-of-mind returns or exchanges
Damaged, Incorrect, or Defective Items
We sincerely apologize if your order arrives damaged, defective, or incorrect.
If this happens, please contact us immediately at info@roseandivy.com with:
• Your order number
• A description of the issue
• Clear photos of the item received
We will review the issue promptly and make it right as quickly as possible.
Refund Process
Once your return has been received and inspected, we will notify you regarding the approval status of your refund.
If approved:
• Refunds are processed within 7–10 business days
• Refunds are issued to your original payment method
• You will receive a confirmation email once the refund has been completed
Please note that depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
Exchanges
If you would like to exchange an item for a different size or style, please contact us before returning your item.
Exchanges are subject to product availability.
Order Cancellations
Orders may only be canceled before the order status changes to “package shipped.”
To request a cancellation, please contact us as soon as possible at info@roseandivy.com.
Late or Missing Refunds
If you have not yet received your refund:
• Please check your bank account again
• Contact your credit card provider or bank, as processing times may vary
If you have completed these steps and still have not received your refund, please contact us at info@roseandivy.com.
Contact Information
Store Name: Rose & Ivy
Email: info@roseandivy.com
Business Hours: Monday To Friday, 9:00 AM To 9:00 PM
At Rose & Ivy, we believe shopping should feel stylish, simple, and stress-free—including returns.