Privacy Policy
Last updated: December 9, 2025
This Privacy Policy describes how Rose & Ivy (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from roseandivy.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").
For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons.
We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.
HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as described below.
The information we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to:
• Communicate with you
• Provide, improve, and personalize the Services
• Comply with legal obligations
• Enforce our Terms of Service
• Protect or defend the Services, our rights, and the rights of our users or others
WHAT PERSONAL INFORMATION WE COLLECT
The types of personal information we collect depend on how you interact with our Site and Services.
Information We Collect Directly From You
Information you directly submit may include:
• Contact details including your name, address, phone number, and email
• Order information including billing address, shipping address, payment confirmation, email address, and phone number
• Account information including usernames, passwords, and security information
• Customer support communications and messages sent through our Services
Some features may require you to provide certain personal information. Choosing not to provide this information may limit your access to certain features or services.
Information We Collect About Your Usage
We may automatically collect information regarding your interaction with the Services (“Usage Data”).
This may include:
• Device information
• Browser information
• IP address
• Network connection data
• Website activity and interactions
We may use cookies, pixels, web beacons, and similar tracking technologies (“Cookies”) to collect this information.
INFORMATION WE OBTAIN FROM THIRD PARTIES
We may also obtain information about you from third parties, including:
• Shopify and related e-commerce platform providers
• Payment processors handling transactions
• Analytics providers
• Advertising and marketing partners
• Fulfillment and shipping partners
When you interact with our Site, emails, advertisements, or Services, we or our partners may automatically collect information using tracking technologies.
Any information obtained from third parties will be handled according to this Privacy Policy.
HOW WE USE YOUR PERSONAL INFORMATION
Providing Products and Services
We use your information to:
• Process payments
• Fulfill orders
• Manage your account
• Arrange shipping
• Facilitate returns and exchanges
• Send order updates and notifications
Marketing and Advertising
We may use your personal information to send:
• Promotional emails
• Marketing communications
• Product recommendations
• Advertising tailored to your interests
You may opt out of promotional communications at any time.
Security and Fraud Prevention
We use personal information to:
• Detect fraudulent activity
• Prevent unauthorized access
• Protect our customers and business
• Maintain account security
Communicating With You and Improving Services
We use your information to:
• Respond to customer service requests
• Improve user experience
• Analyze and optimize our Services
COOKIES
Like many websites, we use Cookies on our Site.
We use Cookies to:
• Improve website functionality
• Remember user preferences
• Analyze website traffic
• Personalize shopping experiences
• Support advertising and analytics
For more information regarding Shopify-related Cookies, please visit:
https://www.shopify.com/legal/cookies
Most browsers automatically accept Cookies, but you may modify your browser settings to reject or remove Cookies.
Please note that disabling Cookies may negatively impact website functionality.
Our Site may not respond to “Do Not Track” browser signals.
HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose your personal information in the following situations:
• With vendors and service providers who help operate our business
• With payment processors and shipping providers
• With advertising and marketing partners
• With affiliates and business partners
• To comply with legal obligations or lawful requests
• During business transactions such as mergers or acquisitions
We may disclose the following categories of information:
• Contact details
• Order information
• Payment confirmations
• Usage and analytics data
• Device and browser information
• Approximate geolocation information
We do not sell sensitive personal information.
THIRD-PARTY WEBSITES AND LINKS
Our Site may contain links to third-party websites or services.
We are not responsible for the privacy practices, security, or content of third-party websites.
We encourage users to review the privacy policies of any third-party sites they visit.
CHILDREN’S DATA
Our Services are not intended for children.
We do not knowingly collect personal information from children under the age required by applicable law.
If you believe a child has provided personal information to us, please contact us immediately.
SECURITY AND RETENTION OF YOUR INFORMATION
We implement reasonable security measures to protect your information.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain personal information only for as long as necessary to:
• Provide Services
• Fulfill legal obligations
• Resolve disputes
• Enforce agreements and policies
YOUR RIGHTS
Depending on your location, you may have rights regarding your personal information, including:
• Right to Access
• Right to Correct
• Right to Delete
• Right to Portability
• Right to Restrict Processing
• Right to Withdraw Consent
• Right to Appeal Decisions
You may also unsubscribe from marketing communications at any time using the unsubscribe link in our emails.
We may require identity verification before processing requests.
We will not discriminate against you for exercising your privacy rights.
COMPLAINTS
If you have concerns regarding how we process your personal information, please contact us.
If you are unsatisfied with our response, you may have the right to contact your local data protection authority.
INTERNATIONAL USERS
Your personal information may be transferred, processed, and stored outside your country of residence.
Where required by law, we rely on recognized legal mechanisms for international data transfers, including Standard Contractual Clauses where applicable.
CONTACT
If you have questions regarding this Privacy Policy or wish to exercise your rights, please contact us:
Store Name: Rose & Ivy
Email: info@roseandivy.com
Customer Service Hours:
Monday to Friday: 9:00 AM – 9:00 PM
Saturday & Sunday: Closed